Update the PingID mobile app
Go to your app store to check for and download the latest updates to PingID. It is recommended that you enable automatic updates on your smartphone to ensure the PingID app is always up-to-date.
From your device, go to your app store, search for PingID and then if an update is available, tap Update.
A progress bar will appear, and you will be prompted to open the app when the update is complete.
When the update is installed, tap Open to launch PingID.